Exchanges and Returns.

SHIPPING COSTS

Shipping costs are not included in the price and will be shown to you before you finalize your purchase, depending on the shipping address of each order.

Below, we detail the shipping costs:

  PENINSULA:

  • – ENVÍO PREMIUM VIA NACEX A DOMICILIO (24-72h. Laborales): 5,5€.  
    BALEARICS:
  • – STANDARD DELIVERY VIA NACEX TO YOUR HOME (48-72h. Working days): €10.
    PORTUGAL:   
  • – STANDARD HOME DELIVERY (48-72h. Working days): €6.

CHANGES

We cannot guarantee continuous stock availability, therefore we cannot offer size exchanges. For size or color exchanges, you must place a new order as soon as possible and process the return of the unwanted item.


RETURNS

  • Have 15-day deadline to make a return.
  • Send us an email to hola@terretabarefoot.com with the subject RETURN, with your name, order number, reason for return and by what means you wish to send us the product.
  • After requesting a return, the product must be sent within 7 business days of the request.  If it is not sent within that timeframe, No returns will be accepted.

For the return There are two options:

 1. Por cuenta del cliente a través de un sistema de envío certificado, y que nos envíe el número de seguimiento al correo hola@terretabarefoot.com

 2. Delivery to office or Nacex Point: When contacting us, you must tell us that you want to do it this way and we will generate a label that will be sent to your email with the instructions to follow, in which case the return cost for up to 2 pairs (for more pairs the price will vary according to weight) will be:   

– Peninsula: €6 

– Balearic Islands: €10. 

– Portugal: €7

  • Return shipping costs will be deducted from the refund amount. 
  • Any promotional items received, such as gifts or additional discounts, must be returned along with the item(s) for which the customer is exercising their right of return. Otherwise, the corresponding amount for those items, as well as the applicable shipping costs, will be deducted from the refund.
  • You will have to return the item. without having made use, The item must be returned in its original box with all original packaging materials, including protective paper and padding. Returns will not be accepted if the item is not in perfect condition. We reserve the right to withhold a full refund if these requirements are not met, or to refuse the return altogether. In the latter case, we will contact you to explain how to arrange for the return shipping costs. 
  • The shoe box must be sent protected (with a plastic bag, a larger cardboard box, or a bubble envelope)., NEVER STICK LABELS AND/OR TAPE ON THE ORIGINAL BOX. If a return is received in this manner, we reserve the right to deduct the cost of the return and any depreciation the product may have suffered from the refund amount.
  • When the product has damaged during transport is essential Please let us know. on the same day you receive the goods and note the issue on the carrier's delivery note.
  • Once we receive your shipment, if everything is correct, we will issue a refund using the same payment method you used when placing your order. If you paid by bank transfer, we will request your account number to process the refund.
  • The refund will be issued in a maximum term of 14 days from the moment the product is received at our facilities.
  • If the return is due to the shipment receiving a different item than the one ordered, or a damaged or defective product, Terreta Barefoot will cover the shipping and return costs, provided the customer notifies them within a maximum period of 2 calendar days From the moment the shipment is received, we will offer a replacement with the one originally ordered or a refund of the amount paid if the above is not possible due to lack of stock. 

IMPORTANT:

  • Please note that the product color may vary slightly from the model in the photo due to different materials and/or screen tones.
  • For your own benefit, we advise you to use a shipping system that guarantees the integrity of the product when returning it; it is your responsibility until it reaches us.

After requesting a return, the product must be sent within 7 business days of the request.  If it is not sent within that timeframe, No returns will be accepted.