Seller identification

TRADE BRAND: TERRETA BAREFOOT

COMERCIAL TERRETA BAREFOOT SL WITH NIF B-55462899 

Tax address: PARTIDA PEÑA DE LAS AGUILAS POL,1 NUM 14 – 03296 ELCHE (ALICANTE)

Phone: 64440320 – Email: hola@terretabarefoot.com

 Application of the conditions

 general sales

Acceptance of the general terms and conditions of sale implies their full application. These terms and conditions apply to all orders placed by the customer on the TERRETABAREFOOT.COM website and constitute a contract between TERRETABAREFOOT.COM and the customer. The customer specifically waives the right to rely on any conflicting documents that might otherwise be enforceable against TERRETABAREFOOT.COM. The TERRETABAREFOOT.COM domains are owned by this website.

These general terms and conditions of sale may be subject to subsequent modifications. The version applicable to the Customer's purchase is the one in effect on the website at the time of the order. Modifications to these general terms and conditions of sale are legally binding on website users from the date of their publication online and cannot be applied to transactions completed prior to that date.

All users of the website must respect the general terms and conditions of sale.

Customers can request the general terms and conditions of sale in Catalan, Basque, or Galician by email to hola@terretabarefoot.com.

Offer validity

Our offers are intended for consumers who have a delivery address in mainland Spain, the Balearic Islands and the Canary Islands, Ceuta and Melilla.
The items for sale on our website are available while supplies last.
TERRETABAREFOOT.COM will notify customers by email if they have ordered an unavailable item. If an order is processed for an item that is out of stock, TERRETABAREFOOT.COM will offer the customer a store credit or a refund within 15 days. The order will be automatically cancelled if the customer does not wish to wait for the chosen product to be restocked.

Product presentation

The products offered for sale are described and presented as accurately as possible. Customers should refer to each product's description to learn about its essential properties and features. Customers should research this information before placing an order. The selection and purchase of a product is the sole responsibility of the customer.
However, errors or omissions may occur in the presentation, and TERRETABAREFOOT.COM's liability cannot be compromised. The Customer is encouraged to inform TERRETABAREFOOT.COM of any significant product errors.

Creating a customer account

To place an order, the customer must create a customer account before making their first order. The customer will need to fill in the following information: email address, first name, last name, date of birth, full delivery address, and telephone number. It is important to note that creating an account requires a personal password, and its use is strictly confidential. Sharing this password with anyone else is prohibited.
The client agrees to provide complete, accurate, and truthful information. Any identity theft or false identity will result in the permanent closure of the account and may lead to legal action. Multiple registrations, use of the client account by several people, or other fraudulent actions may result in the cancellation of the registration.
The customer acknowledges having the required capacity to purchase the products offered on the website TERRETABAREFOOT.COM
TERRETABAREFOOT.COM rejects all sales to persons under 16 years of age without prior authorization from their parents or legal guardians, which will be systematically requested.

Product prices

Prices are shown in Euros and include applicable taxes for mainland Spain and the Balearic Islands, excluding any shipping costs. If the VAT rate changes, the difference may affect the price of the items without prior notification to the customer. TERRETABAREFOOT.COM reserves the right to modify prices at any time, but items will be billed at the price in effect at the time the order is placed.

Prices are subject to any applicable discounts that may be approved by TERRETABAREFOOT.COM. These prices do not include handling, shipping, transport, or delivery fees, which may be billed separately if specified on the website. The payment requested from the customer will correspond to the total purchase amount, including these fees.

We make every effort to ensure that the prices of the items for sale are correct, but errors may occur. If we discover a clear error in the price of an item purchased by a customer, the order will be canceled as soon as possible and the full amount refunded. TERRETABAREFOOT.COM is not obligated to supply the product at the incorrect lower price if the pricing error is obvious and unambiguous and could reasonably have been recognized as an incorrect price.

An invoice will be provided by TERRETABAREFOOT.COM. It can be downloaded from your customer account, directly from the order details.

VAT and customs duties for the Canary Islands, Ceuta and Melilla.

Prices for products shipped to the Canary Islands, Ceuta, and Melilla are shown excluding VAT. All orders placed on this website and shipped to the Canary Islands, Ceuta, and Melilla may be subject to additional taxes and customs duties, which will be determined upon arrival of the shipment. These taxes or customs duties are the responsibility of the customer.. For Ceuta, Melilla and the Canary Islands, it must always include the recipient's ID/NIE number.

TERRETABAREFOOT.COM The seller is not obligated to verify or report any applicable customs duties or taxes. By placing an order on this website, the customer is considered the official importer and is obligated to comply with all laws and regulations of the country where the goods are received. Customers should be aware that cross-border deliveries may be subject to review and inspection by customs authorities.

In the event of a return or size exchange, the customer must ship the purchased items to our offices at their own expense, including any customs fees. The shipment must include a tracking number (e.g., registered mail).

CURRENTLY: We do not offer size or style exchanges. If you require a different size or type of footwear, you will need to place a new order and process a return separately..

Secure Ordering and Payment

Order

The customer validates their order as indicated below. This validation implies acceptance of these general terms and conditions of sale of TERRETABAREFOOT.COM. The customer who wishes to purchase an item displayed on TERRETABAREFOOT.COM must follow the process below to place the order.
– Choose the size and color
– In the shopping cart, verify the order details (color, quantity, size, price, etc…) with the possibility of modifying, adding and even deleting certain items.
– When placing your first order, fill out the account creation form with a password.
– If the customer benefits from a special offer, the code that has been assigned to them must be placed in the designated box.
– Choose the payment method, the type of delivery, the delivery address.
– Once the payment method has been validated, the order is definitively and irrevocably confirmed with the effects indicated below. All validated orders are subject to payment.
– An order confirmation email will be sent to you validating the final sale after full payment of the order amount has been received (this is not a deposit or partial payment). Products are reserved for 7 days.

Every validated order has an obligation to pay and to be collected when the carrier comes to deliver it; likewise, you have an obligation to collect the order at the offices or smart lockers of the different transport companies you have chosen.

It is the customer's responsibility to verify the accuracy of the order and to inform us immediately about any errors.

Pay

  • Payment by bank card (POS terminal)
    The Customer provides their bank card number associated with the expiry date and security code.
    Final order validation is done by clicking "Confirm." To ensure payment security, in some cases, payment confirmation is not completed until a 3D Secure code transmitted by the bank to the customer has been entered. By selecting the "Save" option, the customer agrees to have their bank card number saved to their account for future purchases.
  • Payment by bank transfer.
    For other payment methods, select "bank transfer" and confirm the order. We will send you an email with TERRETABAREFOOT.COM's bank details and a reminder of the amount due, along with a unique transaction number to provide to the bank when the transfer is made. Your order will be prepared once we have received the bank transfer (approximately 48 hours), please send the bank receipt to hola@terretabarefoot.com.
  • We recommend that you use other payment methods such as card payment, Google Pay or Stripe that do not carry any added commission.

 Failure to pay

TERRETABAREFOOT.COM We reserve the right to refuse to make a delivery or process an order from a customer who has not fully or partially paid for a previous order, or with whom there is an active payment dispute, or if there is a risk of fraud.

Any rejection of a bank card payment, any rejection of a payment in 3 installments, or any rejection of a cash-on-delivery payment may result in a collection or recovery procedure by TERRETABAREFOOT.COM. For all unpaid amounts, TERRETABAREFOOT.COM will apply penalties and, in addition, administrative collection fees may be charged.

Payment verification

TERRETABAREFOOT.COM We monitor all orders placed on the website. These controls are intended to protect TERRETABAREFOOT.COM from abusive practices such as identity theft and payment fraud. TERRETABAREFOOT.COM may need to request all necessary documents from customers to validate their orders, such as copies of their ID, passport, bank card, etc.

If the requested documentation is not received within the next 7 days, the order will be automatically cancelled.

Any receipt of non-compliant documents may also result in the cancellation of the order.

Payment security

To protect your payments, TERRETABAREFOOT.COM uses a secure payment service. This service incorporates SSL security. Your confidential information (16-digit bank card number, expiration date, and CVV security code) is transmitted directly and encrypted to your bank's server without being stored on the TERRETABAREFOOT.COM server. Payment is accepted in real time by the secure payment processor. This processor generates an authorization request to the bank's card network and sends a unique code electronically with the purchase information, total amount, and transaction date.

ID

Customers who have made a purchase on TERRETABAREFOOT.COM have registered their data and chosen a password, which will allow them to place new orders without having to fill out the pre-order form again.

The registered customer is recognized on the website as a customer of TERRETABAREFOOT.COM. Their password is strictly confidential and personal. Under no circumstances should the password be disclosed.

If a TERRETABAREFOOT.COM customer forgets or loses their password, they should click on the link on the login page titled “Forgot your password? Click here.” On the next page, they will need to enter their email address and click submit. They will then receive an email with a link that will allow them to reset their password. This new password will automatically replace the old one.

To place another order, the TERRETABAREFOOT.COM customer must log in using their email address and new password in the designated field. This password is not used for any payment purposes.

Delivery times

Delivery times are calculated from the order date and are shown in business days (Saturdays, Sundays, and public holidays are not included). Orders placed over the weekend will be processed as if placed the following Monday. In cases of force majeure, TERRETABAREFOOT.COM is not responsible for delivery delays. Furthermore, the delivery dates shown on our website are estimates provided by the shipping companies. Occasionally, shipments may be delayed due to the shipping companies; in such cases, please contact us. We are not responsible if you do not receive your shipment on time.. Please note that many variables can affect delivery times, and an order may be delayed, for example, due to a breakdown of the delivery van, a large backlog of shipments at the distribution centers, or because the driver is carrying dozens of packages and hasn't had time to deliver yours on the scheduled day, etc. In such cases, we recommend filing a complaint directly with the shipping company. The order preparation time is 24h to 72h, We normally prepare your order within the first 24 hours But sometimes it may take longer., To this time, we would have to add the shipping time from admission. (that is, from the moment the order is deposited with Correos or Inpost). In any case, we are not responsible for the management of the shipment by Correos or Inpost.

Shipping

Shipments are made with the following transport companies:

NACEX and PUNTO PACK/MONDIAL RELAY/INPOST

NACEX

SHIPPING WITH NACEX.

Please note that shipping your order with this carrier may be delayed as it is not an express shipment. The delivery times shown on the website are the official NACEX delivery times after your order is received at their office. It is possible that from the time your order is picked up at our facilities until it is received at the office, 24-48 hours may elapse, plus the shipping time. There is no compensation for shipping delays as this is beyond our control.

The average delivery time is 48-72 business hours after your order is received at the NACEX office. We are not responsible for delivery delays caused by NACEX. NACEX will send you a text message and an email notifying you that your order is ready for collection.

In the event of a return, all payments received will be refunded, including initial shipping costs (if applicable). Only the return shipping costs will be deducted.

Return shipping costs within the Iberian Peninsula are €5.99 for one pair of shoes; for each additional pair of shoes, it will be €2 more.

In case of return, if you have sent the shipment to our facilities yourself, you will not be reimbursed for this expense; we offer an economical service for returns.

POINT PACK/MONDIAL RELAY/INPOST

Please note that delivery of your order with this carrier may be delayed as it is not an express shipment. The times indicated on the website are the official INPOST (formerly known as PUNTO PACK-MONDIAL RELAY) delivery times after the order is accepted at the nearest PUNTO PACK location to our store. It is possible that from the time the order is collected from our facilities until it is accepted at the collection point, 24-48 hours plus shipping time will elapse. There is no compensation for shipping delays as this is beyond our control.

Shipping starts at €4.00, with a minimum delivery time of 3 business days for mainland Spain and 4 days for the Balearic Islands and Portugal (although it is usually less). You must choose the collection point or locker where your order will be delivered. You will be notified by email and SMS when your order is available for collection at your chosen location.

Free shipping with Punto Pack with collection at a point chosen by the user or at a smart locker.  The average delivery time is 48-72 business hours after your order is accepted at the Punto Pack location. We are not responsible for delays caused by Punto Pack; you will receive a text message and email notification when your order is ready for collection. Our Punto Pack location, where we deposit daily orders, is "LOOK SPORT".“

Returns

If you need to make a return The first step is to go to their account where you must log in with your email or username and password. Then go to ORDERS Select the order you want to partially or fully refund. Once inside your order, choose the products you want to return, or if it's the entire order, at the bottom you'll see a button that says REFUND MY ENTIRE ORDER. After clicking it, a window will appear where you can explain the reasons for the return if you wish.

You can then go to your account in the REFUND REQUESTS section where you can see the status of your refund request.

We will receive your request and write to you (you will receive an email) with instructions for the return. Please note that returns are not free; we explain the details below:

In the event of a return, all payments received will be refunded, including initial shipping costs (if applicable). Return shipping costs will only be deducted if you have requested a return shipping label., If the customer wishes, they can send the order to us using the transport of their choice (at their own expense), paying for it at the time of collection, and sending it to the address described below. The amount you pay for this shipment will not be refunded, as we offer a lower average price for returns.

Return shipping costs Peninsula, a pair of shoes costs €5.99, For each additional pair of shoes, it will be €2 more; please check other regions of Spain or other countries.

The returned product must arrive in perfect condition (unused, unwashed, with tags attached, unaltered, etc.) in its original packaging or box, and must be returned in a way that protects it. If the product shows signs of use or has been used, the return will not be accepted. Returns received without protective packaging (bag or box) and with the carrier's label still attached will also be rejected.

You can send us the order using the shipping method of your choice. paying it at the time it is collected and destined for our offices, The amount you pay for this shipment will not be refunded, as we offer a lower price than average. For returns:

COMERCIAL TERRETA BAREFOOT SL CON

Tax address: PARTIDA PEÑA DE LAS AGUILAS POL,1 NUM 14 – 03296 ELCHE (ALICANTE)

Phone: 64440320 – Email: hola@terretabarefoot.com

VALID ONLY FOR PORTUGAL OR OTHER COUNTRIES:

 

Factory defects

In the event that you receive a product and IF IT IS NOT USED After our assessment (or the manufacturer's) and if it is determined to be a manufacturing defect, you will receive another pair of the same size and model at no additional cost, using the same shipping method you originally selected. If we do not have the same model, color, or size available, we can reach an agreement between both parties, or you can receive a refund, provided the product has not been used.

If you have used the product and notified us of a defect, and after our (or the manufacturer's) assessment determines it to be a manufacturing defect, you will receive another pair of the same size, model, or color at no additional cost, using the same shipping method you originally selected. The purchase price will not be refunded, as the product has been used.

Responsibility

For all stages of accessing the site, including consultation, form completion, orders, delivery of items, or other services, TERRETABAREFOOT.COM assumes no obligation of means. Consequently, TERRETABAREFOOT.COM is not liable for any inconvenience, damages, or losses inherent in the use of the internet, regardless of the diligence and precautions taken by TERRETABAREFOOT.COM. In particular, any disruption in service provision, external intrusion, or presence of computer viruses will not be the responsibility of TERRETABAREFOOT.COM. Any event of force majeure, as defined by the jurisprudence of the Supreme Court, completely exempts TERRETABAREFOOT.COM from all liability. Customers benefit from the guarantees provided by the brands featured on the site.

Intellectual property

All elements of TERRETABAREFOOT.COM, both visual and audio, including the underlying technology, are protected by copyright, trademarks or patents.
These are the exclusive property of TERRETABAREFOOT.COM.
All hyperlinks that connect to TERRETABAREFOOT.COM, and using techniques such as framing, deep-linking, in-line linking or any other linking technique, are strictly prohibited.
In any case, a link, even if not officially authorized, must be removed as soon as requested by TERRETABAREFOOT.COM.